Denied boarding
   Flight cancellation
   Flight delay

In case of flight cancellation, passengers are entitled to the following assistance:

I. A choice between:
a) Reimbursement within 7 days of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight no longer serves any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
b) Re-routing, under comparable transport conditions, to the passenger’s final destination, at the earliest opportunity;or
c) Re-routing, under comparable transport conditions, to the passenger’s final destination at a later date at the passenger’s convenience, subject to availability of seats;

II. In addition, Carpatair will offer passengers, free of charge: 

  Meals and refreshments in a reasonable relation to the waiting time;
  2 phone calls, fax messages or e-mails;
  In the event of re-routing in connection with the cancelled flight, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight:

 

i) Hotel accommodation in cases:
   where a stay of one or more nights becomes necessary; or
   where a stay additional to that intended by you becomes necessary; and 

ii) Transport between the airport and place of accommodation (hotel or other).

 

III. Moreover, except when:

   Passengers are informed* of the cancellation at least two weeks before the scheduled time of departure; or
   Passengers are informed* of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing departure no more than two hours before the scheduled time of departure and to reach final destination less then four hours after the scheduled time of arrival; or
   Passengers are informed* of the cancellation less then seven days before the scheduled time of departure and are offered re-routing, allowing passengers to depart no more than one hour before the scheduled time of departure and to reach the final destination less than two hours after the scheduled time of arrival; or
   Carpatair can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken,

 

Passengers are entitled to compensation as follows:

   250 EUR for all flights of 1500 km or less;
   400 EUR for all flights between 1500 km and 3500 km;
   600 EUR for all other flights not specified above;

* Important: The written notification sent by Carpatair to the travel agency responsible for the reservation shall be interpreted as informing the passenger and treated as such. As Carpatair does not usually have the contact information of the passengers, it will always notify the responsible agency in writing. Thus, the agency is responsible for informing the passengers about the changes occurred and must send a written reply to the carrier with the passengers’ options.

 

When you are offered re-routing to your final destination on an alternative flight as described above at paragraph I (b) or (c), and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight originally booked:
   by two hours, in respect of all flights of 1500 km or less; or
   by three hours for all flights between 1500 km and 3500 km; or
   by four hours, in respect of all flights not falling under (a) or (b) of this paragraph,

Carpatair may reduce the compensation described above by 50%.

For the above purposes, “final destination” means the destination on the ticket presented at the check-in counter or, in case of directly connecting flights available shall not be taken into account if the original planned arrival time is respected.

 

   between 2 and 3 hours, for flights of 1500 km or less;
   between 3 and 4 hours, for all intra-Community flights of more than 1500 km and all other flights between 1500 and 3500 km;
   between 4 and 5 hours, for all flights of more than 3500 km and all other flights falling under paragraphs a) and b),
 
Passengers are entitled to request the following assistance:

   meals and refreshments;
   2 phone calls, fax messages or E-mails.

In case a flight is delayed for more than 5 hours, irrespective of the flight distance, passengers are entitled to request full refund of their ticket and a return trip to the first point of departure, on the first flight available (if the flight no longer serves any purpose in relation to the passenger's original travel plan). When the departure of the flight is estimated for the next day, the passengers are entitled to request accommodation and transport from the airport to the accommodation facility and back.

   When they did not show up in time for check-in, i.e. 45 minutes before departure time, as set out in IATA Regulation 1724 on General Conditions of Carriage.
   When they travel free of charge or benefit from a reduced fare not available directly or indirectly to the public, excepting discounts offered under frequent flyer program.
   In accordance with Regulation (EC) 261/2004 (para. 14), in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.

In any case the passengers have the right to assistance.

Notice: All stipulated financial compensations shall be granted by S.C. CARPATAIR S.A. on the passengers’ written request.