Carpatair understands the importance of safekeeping the privacy of its passengers and thus bounds itself to keep the confidentiality of the personal data acquired during the carriage contract concluded with its passengers, in accordance with Romanian regulations. Carpatair is registered under No. 2135 at the National Authority for the Supervision of Personal Data Processing.
Carpatair strives to handle with great care the personal details of its passengers, prospective customers and the visitors to its website, pursuant to the stipulations of the Romanian Law no. 677/ 2001 concerning the persons' protection as regards the processing and free circulation of the personal data. Carpatair is also pursuant to the stipulations of the Law no. 506/ 2004 as concerning the processing of personal data and protection of private life in the electronic communication sector.
Compulsory information such as name, contact details, flight details (date of travel, origin and destination, seat number, number of bags etc.) and other elements such as the travel agency involved, form of payment etc. are collected by Carpatair via its website, www.carpatair.com, or agencies.
Carpatair may use such personal data for purposes of executing the carriage contract, of making sure that the website is relevant to the customers’ needs, of providing services and informing customers, prospective customers and visitors to its website about the activities, products and services of Carpatair and its partners, enrolling the customer into Green Club frequent flyer program.
According to the provisions of Law no. 677/ 2001, the registered persons have the following rights:
the right to be informed (art.12) the right to have access to personal data (art.13) the right of intervention on the personal data (art.14) the right of opposition (art.15) the right of not being subject of an individual decision (art.17) the right of appeal to justice (art.18)
Upon written, dated and signed request, Carpatair will inform the passenger, free of charge once a year, of the existence and content of personal data saved by Carpatair.
Should any data be wrong, despite Carpatair's efforts regarding the correctness and up-to-date keeping of data, Carpatair will correct such data, if asked. Passengers who wish their personal data to be up-dated or removed from Carpatair's database may notify Carpatair at the address mentioned below.
Carpatair uses appropriate technical and effective security measures to protect the data administered against loss, misuse, unauthorized access, change and deletion.
Carpatair's security measures are being continuously improved according to the technical development.
Certain pages on Carpatair's website have links to the websites of other companies.
As Carpatair cannot be responsible as to how these companies handle personal data, visitors are advised to read carefully the policy (or statements) of these sites in regard to how they process and protect personal data since the conditions offered by these sites may not be the same as those offered by Carpatair.
For questions, remarks or complaints about the protection of personal data by Carpatair or should you wish to lodge an objection against the use of your personal data by Carpatair, please send your written request, accompanied by a copy of your proof of identity, to:
E-mail address: timisoara@carpatair.com Mailing address: S.C. Carpatair S.A., 2 Aeroport Street, Ghiroda, Judet Timis, 307210, Romania.
Carpatair reserves the right to revise its privacy policy from time to time.
For this reason, please check regularly for the most recent version of Carpatair’s privacy policy. This version was drawn up on December 2007 and revised on May 2009.